Version 28 September 2026. Applies to purchases from ATK New Technology One Member Company Limited (“ATK”).
1. Software licences (ATK Rule Doctor)
14 days, no questions asked. Ask for a refund within 14 days of purchase and you get the full amount back.
If it does not run. If the software does not run on a supported Wazuh version (Wazuh 4.x on Linux) and we
cannot fix that within 14 days of your report, you get a full refund, even after the first 14 days.
Refunds go back to the original payment method. Orders placed through Paddle checkout are refunded by our reseller
Paddle.com; orders paid through PayPal are refunded by ATK through PayPal. Card refunds usually appear within
5–10 business days, depending on your bank.
2. Services (Wazuh Fix Pack and measured reports)
You pay only after it works. The Fix Pack is invoiced only after the fix runs on your cluster, as agreed in
the scope email. If it does not run, there is nothing to pay and nothing to refund.
Silent Rule Review (USD 49). If the review finds nothing you can act on, you get the USD 49 back. If you order a
Fix Pack within 30 days, the USD 49 is taken off its price.
For services under a signed contract or order form, the refund terms in that document apply.
3. How to ask
Email dongnx@atkvn.com with your order number, or reply to
your Paddle or PayPal receipt. We answer within 2 business days.